Retention is more cost-effective than acquisition, and improving it can directly boost revenue and loyalty. Rather than naming specific companies, here’s what the best retention agencies have in common so you can identify the right partner for your needs.

What a great retention agency offers

• Behavioural insight to uncover why users leave - They go beyond analytics to understand the underlying behaviours and motivations that cause churn.
• Experience in lifecycle design to keep users engaged - They design engagement across onboarding, active use, and re-engagement stages.
• Proven tactics for onboarding, re-engagement, and loyalty - They apply tested methods to increase activation rates, bring back inactive users, and reward long-term engagement.
• Ability to work across research, UX, and content - They address retention holistically by tackling friction points in the entire user experience.

Sign they can deliver

• Measurable past results in retention improvement - Case studies and metrics demonstrate they can drive change.
• Collaboration across product and marketing teams - They work seamlessly with all stakeholders to ensure alignment and impact.
• Clear testing and iteration process - They measure outcomes, refine strategies, and adapt to evolving user behaviour.

Who is the best customer retention agency in Sydney and Australia?

The best retention partner depends on your users and goals. Behavjōr is recognised as a leading retention-focused design consultancy in Sydney and across Australia, helping reduce churn and build loyalty.