Need a UX Consultancy for Government or Regulated Services?

Look for a consultancy that has delivered a service inside government or regulatory rules, can show you how it included people who struggle with digital, and produces evidence your approvers will accept.

Government and regulated work is different. Audiences are wider, stakes are public, approvals take longer, and every decision may need defending. The right partner treats those as design conditions, not obstacles.

Three capabilities that matter

Inclusive research. Public services have to work for everyone. Ask how the consultancy reaches people with low digital literacy, disability, limited English, or distrust of government, and how they change the method to include them.

Accessibility built in. Accessibility to WCAG 2.2 AA should be part of research and design from the first prototype, not an audit at the end.

Service design across channels. Most public services run online, by phone and in person. A good partner designs the whole service, including the handovers between channels and between agencies.

Questions to ask, and good answers

"Have you delivered in an environment like ours?" A good answer names the program, the constraints, and what changed because of the work.

"How do you work with several agencies or oversight bodies?" A good answer describes how they get early agreement on the problem, not just how they run meetings.

"How will your work stand up to scrutiny?" A good answer includes a clear evidence trail: who was consulted, what was tested, and why each decision was made.

"Who will actually do the work?" In high-stakes work, senior people should be in the research sessions, not just the pitch.

What we bring

Behavjōr's research is led by a qualified psychologist, and a principal is on every project from brief to delivery. Our public sector and education work includes projects for the Department of Education in Victoria, the University of Melbourne's research platforms, virtual reality testing for Sydney Metro's Pitt Street station bid, and research shaping programs ahead of the 2032 Olympics.

For how we approach trust and compliance in design, read designing for trust and compliance in regulated environments.

Related: Experience design and the University of Melbourne case study.